Find help with your Visa Card, Cronos chain transactions, account verification, deposits, and DeFi Wallet questions.
Card issuing status, top-ups with crypto or fiat, PIN reset, Airport LoungeKey access, card tier upgrades, and transaction disputes.
Track pending on-chain transfers, resolve missing MEMO/Destination Tags, fix wrong-network deposits, and manage withdrawal whitelists.
Set up USD, EUR, GBP, or CAD Fiat Wallets. Troubleshoot ACH, SEPA, and international wire transfers, and clear bank deposit holds.
Reset lost 6-digit app passcode, re-bind 2FA authenticator apps, update registered phone numbers, and complete identity verification (KYC).
Understand Crypto Earn reward terms, CRO lockup periods for Visa Card perks, flexible vs fixed terms, and Cronos staking calculations.
Configure Exchange REST/WebSocket API keys, troubleshoot advanced order types (Limit, OCO, Stop-Loss), and manage institutional accounts.
Determine where your assets live before requesting support.
A centralized application managing fiat gateways, Visa card balances, and exchange order books under custodial security safeguards.
A decentralized multi-chain wallet where you alone hold the 12/24-word Recovery Phrase. Gives direct access to Cronos dApps and DEX swaps.
"Misplaced my Jade Green Visa card while traveling. Used the quick freeze in the app and contacted support via live chat. They re-issued a replacement virtual card instantly!"
"Forgot to attach the Destination Tag during an XRP deposit. Submitted my TxID through the deposit claim tool, and the funds showed up in my App wallet within an hour."
"Locked myself out after updating my smartphone OS. The selfie verification tool guided me through re-verifying my identity and resetting my passcode securely."
Live network health monitor
You can top up your card instantly using your Fiat Wallet or supported cryptocurrency balances:
Need further help? Fill out the ticket form below. Our support team responds via email and in-app message notifications.
Never share your Passcode or 2FA codes. Crypto.com representatives will only communicate with you through official in-app support or verified @crypto.com email addresses.
Have a question or need assistance with your account? Fill out the support request form or reach out directly to our dedicated support team.
24/7 Monitoring — typical response within 2–4 hours.